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Refund policy


We hope that you will fall in love with your beauty-full Lumee purchase, however If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We want you to be 100% happy with your purchase so please contact us at if you have any issues. 


We know its hard to purchase and colour match makeup with out testing the product on your skin so to make things easier for you we offer a free exchange or store credit on any of our full sized coloured makeup products. You may also exchange items you are not 100% happy with, within 30 days of your purchase date for a store credit if the product has been lightly sampled, opened or unwrapped. 

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


We will replace and items damages by a courier. Please inspect your items immediately upon arrival and contact us at if you have any issues. 



Unfortunately, we cannot accept returns on sale items or gift cards.


Please contact us at with your name and order number and we will process your return or exchange as soon as possible.